OWC, Onward!

July 2017

So my therapist was right about journaling. I get jittery when I don’t journal. Am I an addict? Can you get addicted to journaling? Wait, why did I even sit down to journal?

Ah, yes, budgets. How could I forget budgets. I need to start my budget proposal, and my dream is to expand the OWC. Extensively. How will I ever make that case? I’m not sure, but I know I’m darn sure going to try.

So goals. How do I want to expand the OWC? I want the OWC to serve every student, be a repository for worksheets, etc., have a less than 24-hur turnaround time. For starters. Once the crew gets a break after the end of term rush, we will talk about what a world class OWC looks like and how we will serve students and the community.

Wow, it was kind of scary to write that down but scary good, not scary bad.

Summer Session Means Stress for Skeleton Staff

7/10/2017

Good morning fabulous OWC coaches!

Well, the time is upon us when the OWC traffic will ramp up. Students are coming off of the holiday and hunkering down to finish their summer terms. While f2f traffic has been light, the OWC has been busier this year than normal (as you know!). Based on how our numbers have increased steadily over the past AY, I anticipate this summer’s rush may be brutal.

I’ll send papers to you as they come in, and I’ll watch your workload, so I don’t inundate you. Please do your best to adhere to our turnaround time. If you can’t, just let me know, and I’ll communicate that to students as I send them their confirmation notices. Oh, and of course, I’m adding our standard crunch time clause to the confirmation notices that due to increased usage, our turnaround time may be delayed.

Please let me know your schedules, so I can plan out how and when to send papers your way. I appreciate your willingness in the past to work beyond your hours, and I’m asking if you’d be willing to do it again. As always, keep track of your hours, and we will flex your overages when the demand decreases. I’m so grateful for you and how you have handled our crunch times in the past. You all are the best.

Per usual, if anything wonky happens or if any nastygrams come your way, let me know and forward all documentation to me. I’ll handle whatever comes up.

It’s an honor to work with the best OWC team on the planet. I’m awed by how such a small crew serves so many students so well.

Let me know what questions or concerns you have or how I can serve you better.

Warmly,

Laila